Privacy Policy

How we collect, use, protect, and manage personal data submitted through Tondira.com.

Last updated: June 29, 2026

Welcome to Tondira.com.

This Privacy Policy explains how PT. Tondiraya Sentosa collects, uses, stores, protects, and manages personal data that you provide or that may be collected when you access and use the Tondira.com website.

When you access this website, submit the contact form, or contact PT. Tondiraya Sentosa through the communication channels available on the website, your personal data may be processed in accordance with this Privacy Policy.

If you do not agree with this Privacy Policy, please do not submit any personal data through this website.

1. About This Privacy Policy

This Privacy Policy applies to the use of Tondira.com, including profile pages, product pages, service pages, articles, gallery pages, contact forms, and other features available on the website.

This Privacy Policy does not apply to third-party websites, applications, platforms, or services that are not directly managed by PT. Tondiraya Sentosa, even if links to such third-party services are available on this website.

In the context of this website, PT. Tondiraya Sentosa acts as the party that manages personal data and determines the purposes for which such data is processed through the website or official communication channels available on the website, to the extent permitted by applicable laws and regulations.

2. Data We Collect

We may collect personal data that you provide directly when you use this website or contact us.

Such data may include:

  1. Name.
  2. Email address.
  3. Telephone number.
  4. Message subject.
  5. Message content or questions that you submit.
  6. Company information, job title, or business needs if you include them in your message.
  7. Other information that you voluntarily provide through the contact form, email, telephone, WhatsApp, or other available communication channels.

In addition to data that you provide directly, this website may also collect certain technical data automatically, such as:

  1. IP address.
  2. Device type.
  3. Browser type.
  4. Operating system.
  5. Pages visited.
  6. Access date and time.
  7. Server log data.
  8. Other technical data required for website security, maintenance, and management.

Such technical data is generally used to maintain website security, prevent misuse, understand website performance, and improve user experience.

3. How We Collect Data

We may collect personal data in several ways, including:

  1. When you fill in and submit the contact form on the website.
  2. When you contact us through email, telephone, WhatsApp, or other communication channels available on the website.
  3. When you access or use the website, through technical data, server logs, cookies, or similar technologies.
  4. When you communicate with us to request product information, consultation, quotations, maintenance services, after-sales service, spare parts, or other business needs.

We do not ask you to provide personal data that is not relevant to the communication, service, or request for information that you submit.

4. Purposes of Data Use

The personal data we collect may be used for the following purposes:

  1. To respond to your questions, messages, or requests for information.
  2. To contact you in response through email, telephone, WhatsApp, or other relevant communication channels.
  3. To provide information about products, services, consultation, quotations, maintenance, after-sales service, spare parts, or other needs that you ask about.
  4. To prepare and provide quotations, clarification, or follow-up information related to your request.
  5. To manage communication and business relationships with customers, prospective customers, partners, or other parties who contact us.
  6. To maintain website security and prevent spam, misuse, unauthorized access, or harmful activity.
  7. To maintain, analyze, develop, and improve the website.
  8. To comply with applicable legal, administrative, or compliance obligations.
  9. To protect the rights, interests, security, and operations of PT. Tondiraya Sentosa.

We do not use your personal data for purposes that are not relevant to communication, services, security, operations, or reasonable business relationships with PT. Tondiraya Sentosa.

5. Legal Basis for Processing Personal Data

Personal data is processed based on lawful grounds in accordance with applicable laws and regulations, including but not limited to:

  1. Your consent when submitting data through the website or available communication channels.
  2. The need to respond to your requests, questions, consultations, or communications.
  3. The need to take pre-contractual steps or support a business relationship, for example in the process of requesting quotations, orders, services, or cooperation.
  4. Applicable legal or compliance obligations.
  5. Legitimate interests in maintaining website security, preventing misuse, and supporting company operations, as long as they do not conflict with your rights as a personal data subject.

6. Cookies, Logs, and Similar Technologies

This website may use cookies, server logs, or similar technologies to support website functions, maintain security, understand website usage, and improve user experience.

Cookies are small files that may be stored on your device when you access the website. Cookies can help the website recognize your device or browser and support certain functions on the website.

You can configure your browser to reject, delete, or limit cookies. However, some parts of the website may not function optimally if cookies are disabled.

7. Google reCAPTCHA

This website may use Google reCAPTCHA or similar technology to help protect the contact form from spam, misuse, or unauthorized automated activity.

In this process, reCAPTCHA may process certain technical data, such as device information, browser information, IP address, interaction activity on the page, or other data needed to distinguish human use from automated activity.

The use of reCAPTCHA is intended to maintain website security and ensure that the contact form can be used properly by visitors.

The use of third-party services such as reCAPTCHA may be subject to the terms, policies, or documentation of the relevant service provider.

8. Communication Through Email, Telephone, and WhatsApp

If you contact us or ask us to contact you through email, telephone, WhatsApp, or other communication channels, we may use the contact information you provide to respond to your message, provide product or service information, provide clarification, or follow up on your request.

If communication is carried out through a third-party platform, such as an email service or WhatsApp, the use of that platform may also be subject to the terms and privacy policies of the relevant service provider.

We do not intend to send repeated promotional communications that are not relevant to your request. If marketing or promotional communication is sent in the future, such communication will be carried out reasonably, and you may request that such communication be stopped.

We recommend that you do not send highly sensitive, confidential, or irrelevant information through the contact form or general communication channels.

9. Sharing Data with Third Parties

PT. Tondiraya Sentosa does not sell your personal data.

We may share or provide access to your personal data to certain parties only to the extent necessary and in accordance with reasonable purposes, including:

  1. Relevant internal teams of PT. Tondiraya Sentosa to respond to your questions or requests.
  2. Service providers that support website operations, security, communication, information technology, or company administration.
  3. Partners or related parties if needed to follow up on your request, as long as it is relevant to the products, services, delivery, installation, maintenance, or business needs that you submit.
  4. Authorities, government agencies, law enforcement agencies, or other parties if required by law or necessary to comply with legal obligations.
  5. Other parties if you provide your consent or instruction to us.

Data sharing with third parties is carried out on a limited basis as necessary and is not intended to sell your personal data.

If we use service providers or third parties, we make reasonable efforts to ensure that data is used fairly and in accordance with the relevant processing purposes.

10. Data Retention

We retain personal data for as long as necessary to fulfill the purposes for which the data was collected, including to respond to inquiries, manage business communications, provide services, maintain administrative records, comply with legal obligations, resolve disputes, or protect the company’s interests.

The retention period may vary depending on the type of data, purpose of use, business needs, legal requirements, or valid data deletion requests.

If personal data is no longer needed, we may delete, destroy, anonymize, or otherwise handle the data in accordance with applicable regulations and the company’s internal policies.

11. Data Security

PT. Tondiraya Sentosa makes reasonable efforts to protect personal data submitted through the website using measures appropriate to the nature of the data and the possible risks involved.

These measures may include the use of security technology, access restrictions, system management, security monitoring, and relevant internal procedures.

However, no method of data transmission over the internet or electronic system is completely secure. Therefore, we cannot guarantee absolute security for data submitted through the website.

You are also responsible for maintaining the security of the device, network, browser, and information that you use when accessing this website.

12. Your Rights Over Personal Data

In accordance with applicable laws, you may have certain rights over your personal data, including:

  1. The right to obtain information regarding the processing of your personal data.
  2. The right to access your personal data.
  3. The right to correct, complete, or update inaccurate personal data.
  4. The right to withdraw consent, where processing is based on consent.
  5. The right to request deletion of personal data, to the extent permitted by law and not conflicting with legal obligations or other legitimate interests.
  6. The right to restrict or object to the processing of personal data in certain circumstances in accordance with applicable laws.
  7. Other rights granted under applicable laws and regulations.

To exercise these rights, you may contact us using the contact information provided at the end of this Privacy Policy.

We may request additional information to verify your identity before processing requests related to personal data.

13. Transfer of Data Outside Indonesia

If the website or communication channels used involve services, systems, or technology providers operating outside the territory of Indonesia, your personal data may be processed or stored outside the territory of Indonesia.

If a transfer of personal data outside the territory of Indonesia occurs, we will make reasonable efforts to ensure that such transfer is carried out in accordance with applicable laws and with reasonable protection for your personal data.

14. Children’s Privacy

This website is intended to provide general information about the business, products, and services of PT. Tondiraya Sentosa. This website is not specifically intended for children.

We do not knowingly collect personal data from children. If you know or believe that a child has provided personal data to us without the consent of a parent or legal guardian, you may contact us so that we can take the necessary steps in accordance with applicable regulations.

15. Links to Third-Party Websites or Services

This website may contain links to third-party websites, platforms, or services.

We do not control and are not responsible for the content, security, privacy policies, terms of use, or practices of such third-party websites or services.

We recommend that you read the privacy policy and terms of use of every third-party website or service that you access.

16. Changes to This Privacy Policy

PT. Tondiraya Sentosa may update this Privacy Policy from time to time.

Changes will take effect once published on this website, unless otherwise stated. You are encouraged to read this page periodically to stay informed of the latest version of the applicable Privacy Policy.

By continuing to use the website after changes are published, your use of the website will be subject to the updated Privacy Policy.

17. Language

This Privacy Policy is provided in English for convenience.

In the event of any inconsistency, difference, or dispute in interpretation between this English version and the Indonesian version, the Indonesian version shall prevail.

18. Contact

If you have any questions regarding this Privacy Policy or wish to exercise your rights related to personal data, you may contact:

PT. Tondiraya Sentosa

  • Address: Jl. Gading Kirana Timur Blok A11 No. 6, Kelapa Gading, North Jakarta 14240, Indonesia.
  • Telephone: +62-21-29451308
  • Telephone: +62-21-29451310
  • Email: info@tondira.com

You may also use the contact form or other communication channels available on Tondira.com.