Terms & Conditions

Welcome to Tondira.com.

These Terms and Conditions govern your use of the Tondira.com website, including all pages, information, content, images, product catalogs, contact forms, and other features available on this website.

By accessing or using this website, your use of the website is subject to these Terms and Conditions.

If you do not agree with these Terms and Conditions, please do not use this website.

1. About This Website

Tondira.com is the official website used to provide information about PT. Tondiraya Sentosa, including company profile, products, services, gallery, articles, and company contact information.

This website serves as an information and initial communication platform for visitors, prospective customers, customers, business partners, and other parties who wish to learn more about the products or services of PT. Tondiraya Sentosa.

This website is not an e-commerce platform, marketplace, or automated transaction system. Any request related to products, services, prices, product availability, delivery, installation, maintenance, or other business cooperation will be processed through official communication and confirmation from PT. Tondiraya Sentosa.

2. Use of the Website

You may use this website to:

1. Read information about PT. Tondiraya Sentosa.
2. View information about available products and services.
3. Contact the company through the contact form, email, telephone, WhatsApp, or other communication channels available on the website.
4. Submit questions, requests for information, consultation requests, or quotation requests.
5. Access articles, gallery content, or other content available on the website.

When using this website, you agree not to:

1. Use the website for any unlawful purpose.
2. Submit false, misleading, or inaccurate information.
3. Disrupt the security, performance, or functionality of the website.
4. Attempt to access systems, data, servers, or other areas that are not intended for public access.
5. Copy, retrieve, or use website content without proper authorization.
6. Use the website to send spam, malware, harmful scripts, or other activities that may harm PT. Tondiraya Sentosa or any other party.

3. Privacy Policy

The use of personal data that you submit through this website, including through the contact form or other communication channels available on the website, is further governed by the Privacy Policy available on this website.

By using this website or submitting information through the website, you are encouraged to read the Privacy Policy to understand how your data may be collected, used, and protected.

4. Product and Service Information

Product and service information displayed on this website is provided for general informational purposes.

Products and services that may be displayed on this website include, among others, strapping band products, hand tools, strapping machines, stretch film, pallet wrapping machines, packaging application consultation services, maintenance services, after-sales service, and spare parts.

PT. Tondiraya Sentosa makes reasonable efforts to display product and service information accurately. However, the information available on this website may change at any time without prior notice, including but not limited to:

1. Product specifications.
2. Product sizes, types, colors, or variants.
3. Product photos or images.
4. Product availability.
5. Technical information.
6. Service information.
7. Descriptions, articles, or promotional materials.

Product information, service information, articles, promotions, prices, or other descriptions available on this website shall not be considered a final offer, guarantee of availability, final technical recommendation, or binding agreement unless officially confirmed by PT. Tondiraya Sentosa.

For purchases, orders, installation, maintenance, or product use in specific applications, you are advised to contact PT. Tondiraya Sentosa directly to obtain information that is suitable for your needs.

5. Images, Illustrations, and Specifications

Images, photos, illustrations, videos, or product displays shown on this website are used to help visitors understand the products or services offered.

Differences between images on the website and the actual products may occur due to several factors, including shooting angle, lighting, device screen settings, product design updates, or changes made by manufacturers or suppliers.

Technical specifications displayed on the website should be reconfirmed with PT. Tondiraya Sentosa before you make a purchase, place an order, or use the product for a specific purpose.

6. Requests for Information, Consultation, and Quotations

You may contact PT. Tondiraya Sentosa through the contact form, email, telephone, WhatsApp, or other communication channels available on the website.

When submitting questions or requests through the website, you are responsible for ensuring that the information you provide is accurate, complete, and allows us to contact you.

Requests submitted through the website shall not be considered a transaction, final order, or binding agreement. PT. Tondiraya Sentosa may contact you to clarify your request, provide additional information, or provide an official quotation.

Any price, stock availability, delivery schedule, delivery cost, installation service, maintenance service, or other commercial terms shall only apply when officially confirmed by PT. Tondiraya Sentosa through a quotation, invoice, purchase order, contract, or other official document.

7. Prices, Availability, and Transactions

This website does not automatically process purchase transactions.

If any price, promotion, or product availability information is displayed on the website, such information is general in nature and may change at any time.

Prices, availability, payment methods, taxes, delivery costs, delivery times, installation, maintenance, and other purchase terms shall follow the official confirmation from PT. Tondiraya Sentosa.

PT. Tondiraya Sentosa may clarify, adjust, delay, or cancel a request if there is an information error, stock limitations, price change, technical issue, delivery constraint, or other reasonable reason.

8. Maintenance, After-Sales Service, and Spare Parts

Information regarding maintenance services, after-sales service, and spare parts available on this website is provided as general information.

Service details, scope of work, visit schedules, costs, technician availability, spare parts availability, warranty period, and other service terms shall follow the official confirmation from PT. Tondiraya Sentosa.

Warranty, repair, spare parts replacement, or other after-sales services shall only apply if clearly stated in an official document, quotation, invoice, contract, or other written agreement.

9. Intellectual Property Rights

All content available on this website, including but not limited to text, logos, images, photos, videos, designs, page layouts, icons, catalogs, articles, and other materials, is protected by intellectual property rights under applicable laws.

You are not permitted to copy, reproduce, modify, republish, distribute, sell, or use any content from this website for commercial purposes without written permission from PT. Tondiraya Sentosa or the relevant rights holder.

You may use information from this website for personal reference or business communication with PT. Tondiraya Sentosa, provided that such use does not violate the law, does not harm the company, and does not misuse website content.

10. Third-Party Trademarks

This website may display third-party brand names, logos, products, or information.

All trademarks, logos, product names, and intellectual property rights of third parties appearing on this website remain the property of their respective owners.

The mention of any brand, product, or third party on this website does not necessarily imply affiliation, ownership, endorsement, approval, or any specific legal relationship, unless clearly stated by PT. Tondiraya Sentosa.

11. Third-Party Links and Services

This website may contain links or features connected to third-party services, for example for security, communication, content display, or other supporting website functions.

Such third-party links or services are outside the direct control of PT. Tondiraya Sentosa. Therefore, PT. Tondiraya Sentosa is not responsible for the content, policies, security, availability, or practices of such third-party websites or services.

The use of third-party services may be subject to the terms, conditions, and privacy policies of each respective third party.

12. Accuracy of Information

PT. Tondiraya Sentosa makes reasonable efforts to keep the information on this website accurate, relevant, and up to date.

However, PT. Tondiraya Sentosa does not guarantee that all information on this website will always be free from errors, omissions, delayed updates, or technical inaccuracies.

If you find any information that you believe needs to be updated or corrected, you may contact PT. Tondiraya Sentosa through the contact information available on the website.

13. Limitation of Liability

This website is provided on an "as is" basis for general informational purposes.

To the extent permitted by applicable law, PT. Tondiraya Sentosa shall not be responsible for any direct or indirect losses arising from:

1. The use of or inability to use the website.
2. Errors, delays, or incomplete information on the website.
3. Changes to product information, services, prices, or availability.
4. Technical disruptions, viruses, malware, or security issues beyond the company’s reasonable control.
5. Business, technical, or purchasing decisions made solely based on information from the website without further confirmation from PT. Tondiraya Sentosa.
6. Content, policies, or services of third parties linked from this website.

For technical needs, purchases, product use, installation, maintenance, or specific packaging applications, you are advised to contact PT. Tondiraya Sentosa directly to obtain suitable information and recommendations.

14. Website Security

PT. Tondiraya Sentosa may use certain technologies, procedures, or services to help maintain website security and reduce the risk of misuse, spam, or unauthorized access.

However, no electronic system is completely free from risk. By using this website, you understand that technical disruptions, system errors, or certain security risks may occur.

You are also responsible for maintaining the security of the device, browser, network, and data that you use when accessing this website.

15. Website Changes

PT. Tondiraya Sentosa reserves the right to change, update, add, remove, disable, or discontinue any part or all of the website content and features at any time without prior notice.

Changes may be made for information updates, technical improvements, security, service development, product changes, or other reasons deemed necessary by PT. Tondiraya Sentosa.

16. Language

These Terms and Conditions are provided in English for convenience.

If there is any inconsistency between the English and Indonesian versions, the Indonesian version shall prevail.

17. Changes to These Terms and Conditions

PT. Tondiraya Sentosa may update these Terms and Conditions from time to time.

Changes will take effect once published on this website, unless otherwise stated. You are encouraged to read this page periodically to stay informed of the latest version of the applicable Terms and Conditions.

By continuing to use the website after any changes are published, your use of the website will be subject to the updated Terms and Conditions.

18. Governing Law

These Terms and Conditions are governed by and interpreted in accordance with the laws of the Republic of Indonesia.

In the event of a dispute related to the use of this website, the parties shall first attempt to resolve the dispute through good-faith discussion.

If a settlement through good-faith discussion cannot be reached, the dispute shall be resolved in accordance with the applicable laws of the Republic of Indonesia.

19. Contact

If you have any questions regarding these Terms and Conditions or wish to contact PT. Tondiraya Sentosa, you may use the following contact information:

PT. Tondiraya Sentosa

• Address: Jl. Gading Kirana Timur Blok A11 No. 6, Kelapa Gading, North Jakarta 14240, Indonesia.
• Telephone: +62-21-29451308
• Telephone: +62-21-29451310
• Email: info@tondira.com

You may also use the contact form or other communication channels available on Tondira.com.